Please use the Contact Us option on the Celebrity Rewards website, selecting the correct category to allow us to respond to your query effectively. Please allow 48 hours for our team to reply to you.

Visit www.celebrityrewards.com and go to the ‘Join Now’ section to complete the online registration form. Make sure you have your ABTA or Y number and the email address with which you registered for Cruising For Excellence Online to hand. Please note, only RCL Cruiseline Ltd approved Travel Partners who have undergone the necessary exchange of Business Partner Agreement contracts with Celebrity Cruises can participate in this scheme.

If your company needs to go through the Business Partner Agreement process in order to be set up as a new agency with Celebrity Cruises, or if you are already registered with Celebrity Cruises but don’t know your ABTA or Y number, please email Trade Support on tradesupportuk@celebritycruises.com

If you sell under multiple ABTA, Y or pseudo numbers, you can add each one to your primary account in ‘Your Profile’ on www.celebrityrewards.com, under the ‘Account’ tab. Each booking is assigned to a specific agency reference, ABTA or Y number and can only be claimed if you are registered under this agency. If you book using multiple ABTA/Y numbers you will need to ensure you are an up to date Captain for at least one of your ABTA numbers registered on Celebrity Rewards.

It is very important that you email tradesupportuk@celebritycruises.com with the details as soon as you realise the error in order for Trade Support to correct it and for the booking to appear under the correct ABTA/Y number for claiming on the Celebrity Rewards website.

If you temporarily move to another branch within your company, please ensure you add the branch ABTA number to your Celebrity Rewards account on ‘Your Profile’ page at www.celebrityrewards.com. This will ensure that any bookings you make during the temporary move will be available to claim. You can then remove the temporary ABTA number once you have claimed your relevant bookings.

Once you have enrolled into the Celebrity Rewards programme, you are eligible to earn points by making Celebrity Cruises bookings. You cannot claim bookings and earn points for bookings made prior to the date of your Celebrity Rewards registration. Bookings are uploaded onto the Celebrity Rewards website at the start of each week for the previous weeks’ bookings, running between the Saturday to Friday period. You can also potentially increase the amount of points you can earn by taking part in our regular bonus points promotions, details of which will be emailed to all registered participants throughout the year.

From the Celebrity Rewards Home page, select the ‘My Bookings’ tab where you will be able to enter your Booking Number(s). The system will search for that booking and allow you to claim your booking(s). Once a booking is claimed, your Celebrity Rewards Account will automatically update with the relevant points shown as ‘Redeemable Points. Bookings will be available to claim for up to 60 days after the booking date. After 60 days, any bookings not claimed will no longer be eligble to earn points.

Bookings are uploaded onto the Celebrity Rewards website once a week only. They will be loaded at the start of each week for the previous weeks’ bookings, running between the Saturday to Friday period.

If you accidently claim a booking made by someone else and you need to reverse the claim, email the details of the booking to our Helpdesk team using the Contact Us option on www.celebrityrewards.com, so we can reverse the claim enabling the correct owner of the booking to claim it and earn their applicable points.

You will automatically receive the points attributed to the booking into your ‘Redeemable Points’ balance once you claim the booking. For bookings that were made up until 14th December 2015, half of the applicable points were earned as ‘Redeemable Points’ upon claiming the booking, with the other half remaining as ‘Pending Points’ until the sailing date passes. As of 15th December 2015, you will receive fixed point values for every cruise you sell, regardless of the length of sailing or sailing date and 100% of the points are awarded as ‘Redeemable Points’ at the time of claiming your booking. Your points balance is available to view on your ‘Account Summary’ page at all times

You will earn a fixed amount of core points for every Celebrity cruise you sell, which can vary by stateroom category. You can see the point earning information at any time on the ‘Point Earning Cruises’ page on www.celebrityrewards.com. You can also potentially earn bonus points in Celebrity Rewards incentives when applicable. See the ‘Promotions’ page on www.celebrityrewards.com for details of current promotions.

Redeemable Points are points that are available for you to spend immediately on rewards, providing you have enough Redeemable Points to exchange for the rewards you want from the Celebrity Rewards Catalogue and you are also a current Cruising For Excellence Celebrity Cruises Captain.

Pending Points are points that are held as pending (therefore not able to be immediately spent) until the sailing date has passed. This only applies to bookings made up until 14th December 2015. Once the sailing date has passed, Pending Points will transfer to your Redeemable Points balance.

Yes, new tour operator nett rate bookings will receive core points only. However, nett tour operator rates are not applicable to earn points through any additional point incentives.

Yes, as of 1st January 2017, Group bookings will be applicable to earn points in the Celebrity Rewards programme. Points for Group bookings are awarded when the sailing date on the Group booking is met. At the start of each week, Group bookings that have sailed the previous week will be uploaded to the Celebrity Rewards website and participants will have 60 days from the sailing date to claim the Group booking.

Any bookings made onboard that are made under a direct booking or onboard booking and subsequently moved to an ABTA/Y number at a later date will not be applicable to claim points on, as our reporting does not capture these bookings. If you have guests that you know are considering booking onboard, please ensure you provide them with your ABTA/Y number, asking that they give this to the Onboard Sales Consultant at the time of booking. We apologise, but no exceptions will be made on this.

For core Celebrity Rewards points, bookings do not need to be created via automated tools. However, to earn additional points in any bonus incentives or promotions, bookings may need to be created via automated tools to qualify. Please review the terms and conditions for each incentive online for full terms and conditions.

Creating a booking via automated tools means the option status must first be created via automated booking tools such as Espresso or Amadeus. It does not matter if the option is later confirmed (changed to BK status) via the call centre or via automated tools, provided the option (OF status) was created online.

We will manually override back-to-back bookings and Group bookings which cannot be created via automated tools. If you have a booking for a family veranda stateroom (FV) with a minimum of 5 guests, please contact us within 4 weeks of making the booking so we can manually add on any points for bonus incentives where applicable. Please email tradesupportuk@celebritycruises.com to validate your booking so that points can be added to your Celebrity Rewards account accordingly.

If you are not a current Celebrity Cruises Captain, your Redeemable Points will be frozen until you have completed the necessary training on Cruising For Excellence Online, which has been designed to allow you to train in your own time, covering the subjects you need to learn. To become a Celebrity Cruises Captain, go to Cruising For Excellence Online at CruisingPower.co.uk/ie and complete all the Celebrity Cruises ‘Essential Training’ modules.

There are lots of exciting things for you to spend your Redeemable Points on. Click on the ‘Rewards’ tab at www.celebrityrewards.com to view the options, including a Reloadable Mastercard where you can swap points for cash amounts. Or browse the Celebrity Rewards Catalogue for a huge range of items such as Celebrity Cruises Holidays, cruise vouchers, gift cards, luxury brand merchandise and more. Once you have enough points to redeem for the item you wish, you can select it to put it in your Shopping Cart and the website will take you through the Checkout process. Your ‘Account Summary’ will then be updated to show your new Redeemable Points balance. You can also spend your Redeemable Points on Celebrity Rewards Auctions, where you can bid Redeemable Points to win great prizes. You will be notified when we have live auctions running but should you want to participate, please make sure that your Celebrity Cruises Captain status is up to date and that you have enough Redeemable Points to cover your top wager bid for the auction.

You can view the full ‘how to apply’ details on the ‘Reloadable Mastercard’ page on www.celebrityrewards.com. Once you have received your card and have activated it, you will then be able to transfer Redeemable Points balances to your Mastercard. Please note that transactional and other fees apply, which can be viewed on your Mastercard account. All point transfers can take up to 28 working days to appear on your card.

Once you have ordered an item from the Celebrity Rewards Catalogue, you will receive it within 28 working days. Make sure you check your delivery contact details are correct when you order your reward, so that your gift is delivered to your preferred address and can be signed for as proof of delivery.

The standard terms and conditions from the brochure apply, including the minimum age, so please ensure you have read and understood these before redeeming your points for a cruise. Should you have any queries on the cruise reward options, please contact Trade Support on tradesupportuk@celebritycruises.com.

No, points are awarded to each participant on an individual basis.

Yes, once your points become ‘Redeemable’ they will have a 4-year validity period within which you can spend them, providing you continue to be active in the programme, i.e. you are doing point earning activity such as making and claiming bookings and completing Cruising For Excellence training to retain your Captain status. If you have been inactive within a 6-month period and your Pending or Redeemable Points balances haven’t changed, your Redeemable Points will automatically expire and your Celebrity Rewards account will be closed.

You can check your ‘Account Summary’ at any time once you are logged in to the Celebrity Rewards website to see how many points you have accumulated to spend on rewards, how many points you have that are pending and you can search your activity by things like date ranges and booking references. You can also keep a track of rewards that you have already redeemed in ‘Redemption Summary’.

If you move to another travel agency, please let our Helpdesk Team know by using the Contact Us option on www.celebrityrewards.com and emailing us your old agency details and ABTA number and your new agency ABTA number and contact details. We will update your profile on the database with your new details enabling you to view and claim the bookings that you are making at your new travel agency in order to continue earning points.

Points that have been earned by a participant are individually owned by them. Earned points are points that have a ‘Redeemable’ status, so if you move to another travel agency, you will be able to take your Redeemable Points with you. Once we have changed your participant details on your profile, we will transfer your Redeemable Points over to your new account. Any Pending Points will be forfeited. Any bookings that have not been claimed by the participant by the last date of employment with their original employer, will be retained by the original travel agency with which the booking was made. Please contact us using theContact Us option on www.celebrityrewards.com to allow us to merge your accounts to ensure you retain the correct points balances.

Please email Trade Support on tradesupportuk@celebritycruises.com to be added to the database.